Our Client, a leading supplier and manufacturer of wooded toys and games has a vacancy for a Technical Manager to join their team.
Role Purpose:
Manage and deliver product compliance and quality assurance for internal and retailer requirements
Manage Technical Department
Direct the day-to-day work for the technical team based in China and the UK.
Set-up and manage efficient processes and systems for testing and inspections for the team
Build and manage a technical tracking system for the team and train stakeholders on best practices
Manage and maintain the technical file system for all products, in collaboration with the Senior Technologists
Create a compliance culture within the team that supports quick and accurate action and works on more efficient ways of delivering
Ensure department is connected internally and externally with regular and meaningful colleague and client meetings
Ensure the team provides daily support to internal departments in all areas of the technical process
Establish and maintain a network of working relationships with the technical community, including testing agencies, for yourself and the team
Manage and ensure the department is working to tirelessly support and improve its sustainability efforts within the company
Product Safety Compliance
Serve as the company compliance expert and provide guidance to internal departments on all applicable legal standards and directives
Build expertise on worldwide safety & legal requirements for both packaging and products
Work closely with PD team and sales account managers during early-stage development, to ensure product specifications can meet required safety standards
Advise on compliance labelling and packaging warnings and approve all final artwork
Review and sign off on all legal compliance documents
Review all retailer manuals and action compliance requirements
Oversee third party safety testing requirements with FE team and collaborate with Tech Manager on schedules, filing system, costs, etc…
Understand risk assessment mandates for components, products, and packaging, and complete and upload relevant forms
Use and improve compliance templates in collaboration with the technical team
Maintain technical files for all products, with the support of the technical team
Quality Assurance
Collaborate with the production team to review and establish quality standards for the Client’s Catalogue products
Understand retailer quality standards for Bespoke products and communicate those standards internally ensuring factories are informed
Review internal factory product inspections and flag any areas of concern to the relevant colleagues
Collaborate with internal teams to address any product defects and implement corrective actions plans with
Production
Work with the UK warehouse to implement incoming QC/QA plan
Manage the customer complaints process ensuring that resolutions to the individual complaint are actioned and any required product improvements for the future are made
Build knowledge of current and potential new materials to review function and action user trials when required
Constantly work to review product quality and function so as to act as a senior champion for product improvement for the business