We have a great role for a Quality Assurance Technologist to join the team of a leading toy retailer and manufacturer. The role reports to UK Quality Assurance & Compliance Manager.

The role is open to candidates with experience in toys, homewear, hard goods or any related role involving product development, who are willing to utilize their transferrable skills or learn a new skill.

Please call for a chat!

Role Purpose

To ensure that all products are safe, compliant and fit for purpose. You will need to deal with internal departments within Europe & Hong Kong, external suppliers, inspection companies, test laboratories and enforcement authorities as required. The role will require visits to the Client’s Hong Kong office, suppliers & factories, stores and distribution centre.

Responsibilities

• Support UK Quality Assurance & Compliance Manager

• Support other departments to ensure QA policies are being met.

• Provide advice on the quality, safety & compliance of new product initiatives.

• Conduct, document & communicate new product risk assessments, identifying test requirements and potential quality and safety risks.

• Provide details of the required technical information for packaging to design team and check & approve subsequent artwork.

• Provide & document QA input at all product development stages.

• Update NPD Tracker with QA information.

• Create & maintain product technical files & create UK & EC DOCs for approved new products.

• Maintain the Technical File Log.

• Create Special Inspection Check requirements for pre-shipment inspections.

• Provide advice on the quality, safety & compliance for international markets.

• Monitor product performance statistics in terms of returns, store & customer complaints, internet reviews & product incidents & provide regular product performance updates.

• Investigate & identify the root cause for products performing outside acceptable levels and follow up corrective action.

• Investigate customer complaints and poor product reviews to help provide a suitable customer response & identify any corrective action required.

• Conduct Returns Analysis on returns at the warehouse.

• Coordinate weekly Poor Performing Product meeting to review poor product reviews with a multi-disciplined team.

• Continually review QA procedures and recommend changes to improve efficiencies and effectiveness.

• Contribute to the development of the Quality Manuals

Competencies required:

Previous experience in a QA or Product Technologist role including Product Development, QA and Compliance responsibilities.

Preferred Manufacturing Engineering, Product Design or Testing Laboratory background or experience, ideally with toys.
Experience of International Directives, Regulations, Standards & requirements.
A logical thinker with the ability to analyze numerical and written data.
Strong investigative skills with the ability to identify risk and implement effective solutions.
High level of attention to detail.
Ability to work with, and protect, confidential information.
Strong organisational and time management skills.
Good written and verbal communication skills.
Computer literate with an intermediate knowledge in MS Word, Excel & Access.
Full UK driving license would be advantageous

Salary and benefits include:

Salary negotiable
Regular working hours of 8.30am – 5.30pm but with 1 hour flexibility e.g. can start 7.30am and finish 4.30pm
Early finish on a Friday of 2.00pm (no flexi working on this day)
Option of WFH 1 day a week (either Thursday or Friday)
25 days holiday
Bonus day off for birthday
Eligible for PRB scheme (after probation period)
Free fruit provided all week
A paid volunteering day each year - go and work for a charity of your choice and receive a day’s pay!
Friendly community culture and a fun working environment!