We have a challenging role for an experienced Quality Assurance Manager to join a leading supplier of bath accessories.
Reporting to the Commercial Director, the Quality Assurance Manager is responsible for quality compliance within the business, with matters that include legislation, testing, licensor and customer requirements. The position has two direct reports. This is a hybrid role, working from home 2 days a week.
Key Responsibilities and Duties
• Ensuring compliance to the Cosmetics Directive, including testing requirements of formulations and hard goods (packaging, toiletries and accessories), Product Information File (PIF), Cosmetics Product Safety Report (CPSR), Cosmetic Product Notification Portal (CPNP), Ingredients list verification, final inspections of finished goods
• Ensuring factory compliance to quality (Good Manufacturing Practice, ISO 22716) and ethical (SEDEX, BSCI) standards
• Ensuring compliance to the EU and UK REACH regulations, including testing, registration of substances, Substances of Very High Concerns (SVHC) certificates
• Ensuring compliance to other relevant regulations such as the Toy Directive EN71 and the Toy Safety Directive, General Data Protection Directive (GDPR), specific customers and licensors requirements
• Investigating non-conformances promptly and implementing CAPAs when required
• Calculate and submit packaging waste data to the Environment Agency and our customers on an annual basis
• Managing team workload to ensure business priorities and customer critical paths stay on track
• Ensuring that customer complaints are investigated and CAPAs put in place promptly, as well as reporting on customer complaint trend analysis
• Managing Licensor online approval systems with quality and technical requirements, to gain product approval
• Responsible for monitoring and updating Licensor manufacturing agreements.
• Providing technical input throughout the product life cycle: concept, development, production, waste management and recycling
• Ensuring controlled documents are up to date (Quality Management Systems manual, SOPs and Work Instructions)
• Actively leading continuous improvements projects leading to more effective and cost-effective processes across departments and with third parties
• Liaising with the Trading Standards contact when required
• Participating in factory visits and quality inspections in the Far East
• Conducting interviews, hiring new staff and completing staff orientation
• Knowledge of US and Canadian markets would be advantageous
Qualifications and Skills
The Jobholder must have a BSc degree or proven experience in a related field: Cosmetics, Chemistry, Food, Nutrition, Pharmaceutical, Medical Device, etc.
Proven experience in a managerial position such as Team Leader, Supervisor, Manager, etc.
Candidates must be able to work independently and under pressure, and demonstrate excellent organisational, communication, leadership and problem solving skills. In addition to this, he/she must have a keen eye to details and a result driven approach, as well as a strong sense of ownership.
Experience with dealing with suppliers and customers based in Europe and the Far East would be a distinct advantage.